Help & FAQs

Yes — you can cancel your order before it is shipped by emailing us at support@patioslife.com as soon as possible.

Please note:

• Once your order has been shipped, we are unable to cancel or intercept the delivery.
• Shipping fees are non-refundable after dispatch.
• For returns based on personal preference (e.g. change of mind), the return shipping cost will be the customer’s responsibility.
  

If you need assistance, feel free to contact us support@patioslife.com — we’re here to help.

No — all our prices are tax-inclusive, so you won’t need to pay any additional taxes at checkout. The price you see is the total price you pay.

We accept all major payment methods, including:

• Mastercard, American Express
  
• Google Pay and Apple Pay
  
• PayPal

All payments are processed securely at checkout.

We’re happy to help you change your item, update your shipping address, or make other adjustments — as long as your order hasn’t been shipped yet.

Please email us at support@patioslife.com as soon as possible, and we’ll do our best to accommodate your request.

To cancel a paid order, please email us at support@patioslife.com before the order has been shipped.

Please note:

• Once your order has been shipped, we are generally unable to stop or cancel the delivery.
• Shipping fees are non-refundable once the parcel is dispatched.
• For returns due to change of mind, customers are responsible for the return shipping cost.

If you need assistance, contact us as soon as possible and we’ll do our best to help.

Currently, we ship exclusively within Australia. We have local warehouses and an operations team based in Australia to ensure fast and reliable delivery nationwide.

If you're interested in placing an order for delivery outside of Australia, please contact us at support@patioslife.com and we’ll be happy to assist you.

If the product is in stock, standard shipping within Australia typically takes 3–5 business days. We ship via Australia Post or other trusted local carriers to ensure fast and reliable delivery.

If the item is out of stock, delivery may take up to 4 weeks, depending on restocking and transit time.

Need your order urgently or have specific shipping questions? Feel free to contact us at support@patioslife.com — we’re happy to help.

Don't worry — tracking information may take some time to update after your order has been dispatched. It usually takes a little while for the courier to scan and register the package in their system.

If your tracking still isn't showing any updates after a reasonable time, feel free to reach out to us at support@patioslife.com. Our team will be happy to check the status for you and provide an update.

No — we offer free shipping on all orders within Australia. Enjoy fast and reliable delivery from our local warehouses at no extra cost.

Some of our orders may require a signature upon delivery, depending on the item and shipping method. If a signature is required, Australia Post will not leave the package unattended.

If no signature is required, the package may be left at your door or in a safe place at the delivery address.

Please note:

• we are not liable for any loss or damage after delivery.
• If you have special delivery instructions, feel free to contact us at support@patioslife.com after placing your order.

Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email and/or text.

Items must be returned within 45 days of receiving your order. To be eligible for a return, your item must:

• Be in the same condition as received
• Be unused and unworn
• Have all original tags attached
• Include all original packaging

Please contact our support team at support@patioslife.com before sending your item back, so we can assist you with the return process.

Once the refund is issued, you’ll receive a confirmation email, and the funds will be returned to your original payment method. Please note that it may take a few additional business days for the refund to appear in your account, depending on your bank or payment provider.

We’re here to help if you’ve decided not to keep your Patioslife product.

The easiest way to start a return is by visiting our Contact Us page and following the instructions provided.

Here’s how it works:

1. Have your order number ready.
2. Fill out the return request form.
3. We’ll send you a prepaid shipping label.
4. Drop the package off at any Australia Post location.
5. Once the item is received and confirmed to be in good condition, we’ll issue a full refund.

If you need help choosing a replacement product instead of a refund, we’re happy to assist with that too — just mention it in your request.

If the return is due to our error (e.g. wrong item sent or defective product), we offer free return shipping and exchanges.

However, if the return is due to personal reasons — such as change of mind, incorrect size, or dissatisfaction with the color — the return shipping cost is the customer’s responsibility.

The return shipping fee is approximately 40% of your order total and will be deducted from your refund.

If you’re unsure, feel free to contact our support team at support@patioslife.com and we’ll be happy to assist.

Our 5-Year Limited Warranty covers all umbrella frames, accessories, and fabrics.

This warranty protects against manufacturing defects and quality issues under normal residential use.

If you believe your product is eligible for a warranty claim, please contact us at support@patioslife.com with your order number and photos of the issue.

There are several possible reasons your package may have been returned to us, including:

• Incorrect or incomplete shipping address
• Invalid or missing phone number
• Failed delivery attempts

We recommend first contacting the shipping carrier with your tracking number for more details.

If you’re still unable to locate your package, please email us at support@patioslife.com as soon as possible — we’ll do our best to help resolve the issue quickly.