Privacy Policy
Last Updated: March 9, 2025
This Privacy Policy describes how AU-Patioslife (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from patioslife.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. When we make changes, we will update the "Last Updated" date above and post the revised version on our Site. Where required by law, we will provide notice to you of material changes.
How We Collect and Use Your Personal Information
Information You Provide Directly
We collect information you provide when using our Services, including:
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Contact details (name, address, phone number, email)
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Order and billing information
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Account login and password
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Items viewed, added to cart, saved, reviewed, or purchased
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Messages sent through customer service or support forms
You may choose not to provide certain information, but doing so may limit your ability to use some Services.
Information We Collect Automatically
We collect usage data through cookies, pixels, and similar technologies, including:
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IP address, device type, browser type
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Site navigation behavior and actions
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Shopping cart interactions and referral information
Information from Third Parties
We may also receive information from:
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Service providers such as Shopify (e.g., for checkout, order fulfillment)
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Payment processors
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Advertising platforms (via cookies and tracking pixels)
How We Use Your Information
We may use your personal information to:
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Process orders, payments, shipping, and returns
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Create and manage your account
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Communicate with you (including marketing, if opted in)
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Improve our website and product offerings
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Prevent fraud and ensure security
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Comply with legal obligations
Cookies
We use cookies to enhance your user experience, run analytics, and personalize content. You can manage or block cookies in your browser settings, though this may impact site functionality. For more, see: Shopify Cookies Policy.
We do not currently respond to browser “Do Not Track” signals.
Disclosure of Personal Information
We may disclose your personal information to:
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Service providers (e.g., shipping, payment, hosting, analytics)
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Marketing and business partners
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Legal authorities if required
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Affiliates or in case of a business transfer or sale
We do not sell or share sensitive personal information without your consent.
Third-Party Links
Our Site may link to third-party websites. We are not responsible for their content, security, or privacy practices. We recommend you review their policies before submitting information.
Children’s Data
Our Services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided us personal data, contact us for deletion.
Security and Data Retention
We implement security measures to protect your data, but no method is 100% secure. We retain personal data only as long as needed for the purpose it was collected or to comply with legal obligations.
Your Rights
Depending on your jurisdiction, your rights may include:
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Access to the personal data we hold about you
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Correction of inaccurate or outdated information
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Deletion of your personal data
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Restriction or objection to processing
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Withdrawal of consent
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Data portability
To exercise any rights, contact us at support@patioslife.au. We may need to verify your identity before fulfilling your request.
✅ Australian Privacy Rights and Compliance
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This means:
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You have the right to access and correct your personal information.
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You may make a complaint if you believe we have mishandled your personal information or breached your privacy rights.
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We will respond to privacy complaints within 30 calendar days of receipt.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
📍 https://www.oaic.gov.au
You can also contact us directly to request correction, access, or to make a formal complaint.
Complaints
If you believe we have mishandled your personal information, contact us at support@patioslife.au. We will investigate and respond within a reasonable time. If you’re unsatisfied, you may escalate the matter to the OAIC.
International Users
We may process your information outside of your country of residence (e.g., in Hong Kong or the United States). If transferring data from the EU/UK, we use legal safeguards such as Standard Contractual Clauses where required.
Contact Us
For privacy questions or requests, please contact us:
Store Name: AU-Patioslife
📧 Email: support@patioslife.au
📍 Address: 70I Percy Street, Auburn NSW 2144, Australia
🕘 Operating Hours: Monday to Friday, 09:00AM – 18:00PM (AEST)