Absolutely. The gazebo includes expansion bolts and pre-drilled base plates so you can securely anchor it to concrete slabs or timber decks. For windy or exposed sites, permanent anchoring is strongly recommended.

Yes. It’s designed for year-round use. The hardtop offers 99% UV protection (UPF 50+) and is rated to 22 lbs/ft² snow load. In heavy snow areas, promptly clear accumulated snow to protect the structure.

The structure is engineered for winds up to ~80 km/h under standard installation. When permanently anchored with concrete footings, it can handle ~95 km/h+. For safety, keep posts fully secured, tie back curtains in gusts, and close/remove accessories during severe storms. (Real-world conditions vary—always prioritise safety.)

Yes. The galvanised steel double-vented roof is fully weather-resistant. Integrated drainage channels help direct rainwater away to minimise pooling. During prolonged downpours, brush off excess water and keep gutters/drain paths clear.

Package includes the powder-coated aluminium frame, galvanised steel roof panels, double-track system, curtains & netting, ceiling hook, hardware, and anchors. With 2–5 people, allow a few hours for assembly. A level, load-bearing surface is required; professional installation is recommended for best results.

Use mild soap + water on frame and panels; avoid harsh chemicals and pressure washers. After storms, inspect and re-tighten fasteners, clear leaves from drainage, and lubricate zippers/tracks with silicone. Store curtains/netting dry during winter to prolong life.

We provide a limited warranty: 5 years on the hardtop roof, 2 years on curtains & netting, and 1 year on the frame against manufacturing defects. Replacement parts and after-sales support are available—just contact our customer care team.

Yes! We offer free shipping Australia-wide on all orders. No hidden fees at checkout.

We ship from local warehouses in Sydney, Melbourne, and Brisbane. Most orders arrive within 3–5 business days.

Once your order is dispatched, you'll receive a tracking number by email. You can use this to follow your delivery progress online.

Provide an answer to the question here, with as much detail as posYes, GST is included in all our prices. The price you see is the final price you pay — no surprises.
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Provide an answer to the questiFor larger or multi-item orders, such as umbrellas, bases, or furniture sets, we may ship items in separate packages based on size and weight. It’s normal for packages to arrive on different days. Please refer to your tracking details, as each package has its own tracking number. If you have any concerns, our support team is happy to assist.on here, with as much detail as possible to help your customers.

We offer a 45-day money-back guarantee. If you’re not satisfied with your purchase, you can return it within 45 days for a full refund.

Simply contact our customer service team at support@patioslife.au with your order number and reason for return. We’ll guide you through the process.

Provide an answer to the question here, with as much detail as poIf the return is due to damage, defect, or incorrect item, we’ll cover the return shipping cost. For change-of-mind returns, the customer is responsible for return shipping.
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Once we receive and inspect the returned item, we’ll process your refund within 3–5 business days. Refunds are issued to your original payment method.

Yes! If you’d prefer an exchange for a different product or variant, just let us know — we’ll be happy to help.